Prize Privacy Policy — User Personal Data Protection
This Privacy Policy describes how the prize platform collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to taking your privacy seriously.
Effective date: 1 January 2026. This policy may be amended from time to time.
Information We Collect
When you register and use the prize platform, we collect the following categories of information to ensure the platform operates properly and to provide you with a more personalised experience:
Account Information
This includes your full name, email address, phone number, date of birth, and password provided during registration. This information is required to create and verify your account identity on the prize platform.
Local Payment Information
When you make a deposit or withdrawal in Malaysian Ringgit (RM), we record transaction details including the payment method used, transaction amount, and processing status. We do not directly store your full credit card number or bank account information — sensitive payment data is handled by authorised third-party payment processors.
Device & Browser Information
We collect technical information such as device type, operating system, browser type, IP address, and screen resolution. This data is used to ensure the prize platform functions correctly on your device, particularly for mobile users in Malaysia.
Usage Data
This includes pages you visit, games you play, session duration, in-platform actions, and account setting preferences. This usage data helps us understand how users interact with the platform for continuous improvement purposes.
How This Information Is Used
The information we collect is used solely for legitimate purposes directly related to the operation of the prize platform. The primary purposes for data use are as follows:
- Account management: Verifying your identity, processing registration, and managing login securely.
- Transaction processing: Ensuring RM deposits and withdrawals are processed accurately and securely.
- Customer support: Enabling our team to assist you with issue resolution or account-related enquiries.
- Platform security: Detecting suspicious activity, preventing fraud, and protecting the integrity of the prize system.
- Product improvement: Analysing usage patterns to improve the interface, performance, and overall user experience.
- Legal compliance: Fulfil legal and regulatory obligations related to the platform's operations in Malaysia.
Prize does not use your personal information for third-party marketing purposes without your explicit consent.
Cookies & Session Tracking
The prize platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device by your web browser when you visit our platform.
Types of Cookies Used
- Session cookies: Keeping you logged in throughout an active session without requiring your password to be re-entered on every page.
- Preference cookies: Saves your preferences such as interface language and display settings for a smoother return experience.
- Analytics cookies: Collects anonymised data on platform usage patterns for internal analytics and product improvement purposes.
- Security cookies: Used to detect suspicious login attempts and protect your account from unauthorised access.
You may configure your browser settings to block or delete cookies, though doing so may affect certain features of the prize platform. Continued use of the platform constitutes consent to the use of cookies as described above.
Storage & Security of Your Data
Prize takes appropriate technical and organisational measures to protect users' personal information against unauthorised access, disclosure, modification, or destruction. All communications between your device and prize's servers are secured using SSL (Secure Socket Layer) encryption, the industry standard for online data security.
Your personal data is stored on servers protected by strict access controls. Only authorised prize staff with a legitimate business need are permitted to access user personal information.
We retain your personal information for as long as your account is active, or as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Malaysian law. When the information is no longer needed, it will be securely deleted or anonymised.
Third-Party Sharing
Prize does not sell, rent, or disclose your personal information to third parties for marketing purposes. We only share data as necessary with authorised payment processors to handle your RM transactions, and with technical service providers that support platform operations, subject to strict confidentiality agreements. We may also disclose information where required by law or a valid court order.
Your Rights as a User
As a prize platform user in Malaysia, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal information we hold about you. Requests can be submitted by email to our support team, and we will process them within a reasonable timeframe.
Right to Rectification
If you find that the personal information we hold about you is inaccurate or out of date, you have the right to request a correction or update. You may also update certain details directly through your account settings on the prize platform.
Right to Erasure
You may request the deletion of your account and personal information under certain circumstances, including when the data is no longer needed for its original purpose. However, we may need to retain some data for a period of time to meet applicable legal or regulatory requirements.
Changes to Privacy Policy
Prize reserves the right to amend this Privacy Policy at any time. The latest version will always be available on this page with a clear update date. Continued use of the platform after any amendments are published constitutes acceptance of the revised policy. We encourage you to review this page periodically.
How to Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how prize handles your personal data, please reach out to our support team via email at the following address:
We aim to respond to all privacy-related enquiries within a reasonable timeframe. For general questions about platform usage, please refer to FAQ section ours covering a wide range of topics related to accounts, payments, and games.